Resource
Emergency vs. Planned Repair Guide
Emergency intake is for active conditions. Planned route work is better for stable issues that can be scoped, grouped, and scheduled.
Use emergency intake for active conditions
Active leaks, unsafe access, storm damage, or conditions that can worsen quickly should include current photos, location, shutoff status where relevant, and a direct callback number.
Use planned repair for stable work
Stable inspection repairs, maintenance tasks, window or door replacements, and weatherization scopes can often be reviewed with photos and route notes before scheduling.